Healthcare
Patient Portal Redesign
UX research, a new design system and an accessible patient portal.
ClientMediva Health Sample
IndustryHealthcare
ServicesUI/UX Design
Timeline18 weeks
3x
Faster task completion
AA
WCAG accessibility
-45%
Support calls
The challenge
Patients struggled to find appointments, results and messages.
Key result3xFaster Task Completion
Our approach
- Ran usability sessions with patients and clinic staff.
- Designed a simplified information architecture and accessible design system.
- Delivered developer-ready specs and supported the build through launch.
The solution
UX research, a new design system and an accessible patient portal.
- UI/UX Design
- Web Development
★★★★★Sample
“They listened to patients and staff before designing anything. The new portal is clean, accessible and genuinely easy to use.”3x faster tasks
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