AI Customer Support System

AI assistant with smart routing and helpdesk integration.

The challenge

Growing ticket volume and long wait times hurting customer satisfaction.

Our approach

  1. Analyzed ticket history to find the most common, rule-based requests.
  2. Built an AI assistant trained on the help center and connected to order data.
  3. Added smart routing so complex cases reach the right specialist with a summary.

Results

60% Faster Response Time