Customer Support
Trained, dedicated support agents who represent your brand like an in-house team, around the clock.
We build and run customer support teams for e-commerce brands, SaaS companies and service businesses, with clear SLAs, quality assurance and reporting you can see every week.
How we help with Customer Support
- 24/7 Support Coverage. Round-the-clock teams across time zones, including weekends and holidays.
- Omnichannel Helpdesk. Email, live chat, phone and social messages handled from one queue.
- Tier 1 & Tier 2 Support. From order questions to technical troubleshooting and escalations.
- Quality Assurance & Coaching. Weekly QA scorecards, call and ticket reviews and agent coaching.
- Helpdesk Setup. Zendesk, Gorgias, Freshdesk or Intercom set up with macros, tags and workflows.
- CSAT & Reporting. Response time, resolution rate and CSAT dashboards shared every week.
What you get
- Trained, dedicated agents
- Documented SOPs and macros
- SLA-backed response times
- Weekly QA scorecards
- CSAT and NPS reporting
- Flexible seasonal staffing
Technologies
Zendesk, Gorgias, Freshdesk, Intercom, HubSpot Service, Shopify, Aircall, Slack
Customer Support questions
How quickly can you set up a support team?
We agree a start date during onboarding. Setup covers training on your products, policies and tools, followed by a supervised go-live.
Will agents work under our brand?
Yes. Agents use your brand voice, email signatures and helpdesk, so customers experience them as part of your team.
How do you keep quality high?
Every agent is scored weekly against a QA checklist agreed with you, with coaching sessions and CSAT tracking.