Live Chat Support
Answer shoppers and customers in real time with live agents and AI chat working together.
We staff your website chat, WhatsApp and social inboxes with agents who resolve issues and help visitors buy, backed by AI chatbots that handle routine questions instantly.
How we help with Live Chat Support
- Live Chat Agents. Friendly, trained agents answering website chat in real time.
- AI Chatbot + Human Handoff. Bots answer common questions and hand over to a person with full context.
- Pre-Sales Chat. Product guidance and recommendations that turn visitors into customers.
- WhatsApp & Social Messaging. Support on WhatsApp, Instagram and Facebook Messenger from one inbox.
- Proactive Chat. Timely messages on key pages to reduce drop-off and abandoned carts.
- Chat Analytics. Chat volume, response time, conversion and satisfaction reporting.
What you get
- Chat coverage for your hours
- Chatbot flows and FAQs
- Human handoff rules
- Conversation playbooks
- Sales and support tagging
- Weekly chat performance reports
Technologies
Intercom, Gorgias, Zendesk Chat, Tidio, LiveChat, WhatsApp Business, Messenger, Crisp
Live Chat Support questions
Can live chat increase sales?
Yes. Answering questions while visitors are deciding removes doubts at the moment they are ready to buy. We track chat-assisted sales so you can see the impact.
Do you combine AI and human agents?
Yes. AI handles instant answers to common questions and passes anything complex to a live agent with the full conversation.
Which chat tools do you support?
Most major platforms, including Intercom, Gorgias, Zendesk, Tidio and WhatsApp Business.