SaaS · Customer Service
AI Customer Support System
AI assistant with smart routing and helpdesk integration.
ClientOrbitly Sample
IndustrySaaS · Customer Service
ServicesAI Solutions
Timeline10 weeks
60%
Faster response time
70%
Tickets resolved by AI
24/7
Support coverage
The challenge
Growing ticket volume and long wait times hurting customer satisfaction.
Key result60%Faster Response Time
Our approach
- Analyzed ticket history to find the most common, rule-based requests.
- Built an AI assistant trained on the help center and connected to order data.
- Added smart routing so complex cases reach the right specialist with a summary.
The solution
AI assistant with smart routing and helpdesk integration.
- AI Solutions
- AI Services
- Software Development
★★★★★Sample
“Their AI assistant now handles most routine tickets, so our agents finally have time for the complex cases. Customers notice the difference, and so does our CSAT score.”60% faster responses
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